09-18-2013 07:53 AM
We use ACT! Premium for Web 2013. It is hosted in a Windows Server 2012. Most of our users have windows 8 and access the database throught IE.
After a couple of weeks using the database in ACT we are experience a very strange issue. It constantly freezes when trying to search by records.
How can I troubleshoot and fix this?
This is the error in the server log
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Workflow.Runtime.Hosting.PersistenceException
09-23-2013 02:00 PM
When you do the search, which search box are you using? The one in the top right, or are you doing a lookup?
Have you tried running database maintenance?
Normally an error such as this tells me that there was a program error or an error in the Microsoft .NET Runtime 4.0. Any additional information you can give would be helpful. How often does this happen? Is it only occuring when you search by contact?
01-20-2014 12:52 PM
I am also having this issue, it seems to freeze all the time, especiall when they search in the box on the left and not the lookup menu. You mentioned you think it is a error in the .Net Runtime, what can I do to try and repair this?
11-09-2015 12:32 PM
Did you ever find a solution to this issue?
We also use Sage ACT for Web for our server and Sage ACT for Windows for our client machines.
We have freezing after the user logs in.
I see this error often in the logs.
Any help would be greatly appreciated.
11-10-2015 05:13 AM - edited 11-10-2015 05:15 AM
Could you please confirm the error you see in your logs is the exact same as the one in the original post? If not, please post your error.
Does the issue occur on the local installation or the web interface, or both?
Please can you also state which version of Act, Windows and latest version of .NET you have installed on the local machines/server? Use the attached batch file if you need help identifying .NET version.
11-10-2015 07:03 AM
I apologize for my lack of detail.
I do receive this error in the event logs after I close ACT for Windows on the server (I had logged in via RDP).
Here's the error:
Application: ActSage.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Workflow.Runtime.Hosting.PersistenceException Stack: at System.Workflow.Runtime.WorkflowRuntime.StopRuntime() at Act.Framework.Workflow.WorkflowManager.Dispose(Boolean) at Act.Framework.Security.GeneralManager.Finalize()
The server has .NET 4 installed and is running Server 2008 R2 and ACT version Sage ACT! Premium (Web) 2013 Version 126.96.36.199
We don't actually use the web version currently.
I also receive the same error on my local machine which has the same version of ACT for Windows installed and runs Windows 7 32-bit. My local machine has .NET 4.5.2 installed.
I realized that the problem with freezing most likely isn't related to this error as the freezing after login doesn't happen on my local machine.
It was happening intermittently on the server and a few other machines.
Basically what would happen is that the user would login and then a few seconds after logging in ActSage.exe would eat up about 1.5 GB of RAM and become sluggish
11-11-2015 03:36 AM
It has been reported that this issue can be caused by pending smart task steps in the database.
This KB contains a batch file you can run on your server. It removes any pending smart task steps. Backup any databases first.
11-11-2015 04:04 AM
11-11-2015 04:56 AM