04-20-2017 07:15 AM
I just installed a fresh version of Act! Premium (Web) Version: 18.104.22.168 on Windows Server 2012 R2 and I am using the Demo database.
When accessing ACT via web, when I select contact list view, I get the following error:
Server failed to respond to data request. Please refresh or contact your Act! Administrator.
I am able to see what would be the contact list view, but there are no contacts there. Everything else seems to be working, and when I access ACT via desktop, I have no problems with the contact list view.
Has anyone else had this issue?
Thanks in advance for any assistance.
04-20-2017 07:30 AM
Forgot to mention that this error happens when accessing ACT for Web on a PC via Chrome, Firefox, and IE, but does not happen when accessing via mobile device using the mobile URL .../APFW/M
04-20-2017 09:54 AM
Thank you for responding!
I mistakenly wrote IE when I meant to say Edge. After I read your reply, I tried it in IE 11 with and without compatibility mode and I continue to get the same error. According to the spec. sheet (https://www.act.com/products/system/v17/premium#web) ACT 17 for Web supports IE 11.
Any other ideas?
04-20-2017 01:51 PM
Thanks for hanging in there with me!
In IE 11, I went to settings>compatibility view settings and added my domain to the list of websites added to compatibility view. I logged into the demo database in ACT for Web 17. When I go to contact list view, i get the error message "Server failed to respond to data request. Please refresh or contact your ACT Administrator." Contact detail view works fine.
I went back to compatibility view settings and removed my domain from the list of websites added to compatibility view. I closed and re-opened IE 11. I logged into the Demo database. I went to contact list view, and I got the same error.
I think I am doing this correctly. Did I miss any steps that you can see? Any other ideas?
04-21-2017 03:27 AM
Would you be able to add the setting provided in this article to IE: 38158 What are the required browsers and recommended browser settings for Act! Premium (access via w...
Also while with V17 it is not a directly compatible browser, have you tried with Chrome?
04-24-2017 07:31 AM
Thank you for responding!
I followed your link and verified the following settings:
1. Under compatibility view settings, my domain of my ACT database is listed under "websites you've added compatibility view"
-"Compatibility Mode" and Compatibility View Settings" are the same thing, correct?
2.. Scripting of Java applets is set to "enable"
3. Use pop-up blocker is set to "Disable"
4. The domain of my ACT database is set to "always allow cookies"
5. I am not running IE in private browsing mode. Is there a way to "turn off" private browsing mode without editing the registry? Should I edit the my registry like this?
Navigate to..... HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Safety\PrivacIE
Create a new D-Word "Start Mode" and give it a value of "0"
6. The domain of my ACT database is listed in my Trusted Sites
And this does happen on Edge, IE11, Firefox, and Chrome running on a Windows 10 PC. It also happens on Safari, Firefox, and Chrome running on a Mac.
It ONLY happens in Contact List View, NOT in Opportunity List View
Thank you for your suggestions. Do you have any other ideas?
04-25-2017 06:24 AM
Yes. When viewing on the server from the Client Interface, everything is normal and works perfectly. This only occurs when viewing through a web browser from a different computer via the Act for Web interface at xxx.xxx.com/APFW.
It does not occur when viewing from a mobile device, or even from a desktop computer via web browser at the address for the mobile interface at xxx.xxx.com/APFW/M.
Thanks for your continued assistance.