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ACT for Web contact list error

New Member
Posts: 14
Country: USA

ACT for Web contact list error

I just installed a fresh version of Act! Premium (Web) Version: 17.2.209.0 on Windows Server 2012 R2 and I am using the Demo database.

 

When accessing ACT via web, when I select contact list view, I get the following error:

 

Server failed to respond to data request. Please refresh or contact your Act! Administrator.

 

I am able to see what would be the contact list view, but there are no contacts there.  Everything else seems to be working, and when I access ACT via desktop, I have no problems with the contact list view.

 

Has anyone else had this issue?

 

Thanks in advance for any assistance.

 

 

 

New Member
Posts: 14
Country: USA

Re: ACT for Web contact list error

Forgot to mention that this error happens when accessing ACT for Web on a PC via Chrome, Firefox, and IE, but does not happen when accessing via mobile device using the mobile URL    .../APFW/M

 

 

 

Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: ACT for Web contact list error

With IE please try both with Compatibility Mode and then without it.

 

 

New Member
Posts: 14
Country: USA

Re: ACT for Web contact list error

ch1p,

 

Thank you for responding!

 

I mistakenly wrote IE when I meant to say Edge.  After I read your reply, I tried it in IE 11 with and without compatibility mode and I continue to get the same error.  According to the spec. sheet (https://www.act.com/products/system/v17/premium#web) ACT 17 for Web supports IE 11.

 

Any other ideas?

 

Thanks you!

Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: ACT for Web contact list error

Did you try it with Compatibility mode?

New Member
Posts: 14
Country: USA

Re: ACT for Web contact list error

Hello ch1p,

 

Thanks for hanging in there with me!

 

In IE 11, I went to settings>compatibility view settings and added my domain to the list of websites added to compatibility view.  I logged into the demo database in ACT for Web 17.  When I go to contact list view, i get the error message "Server failed to respond to data request.  Please refresh or contact your ACT Administrator."  Contact detail view works fine.

 

I went back to compatibility view settings and removed my domain from the list of websites added to compatibility view. I closed and re-opened IE 11.  I logged into the Demo database.  I went to contact list view, and I got the same error.

 

I think I am doing this correctly.  Did I miss any steps that you can see?  Any other ideas?

 

Thanks!

Moderator
Posts: 451
Country: United_Kingdom

Re: ACT for Web contact list error

Hi, 

 

Would you be able to add the setting provided in this article to IE: 38158 What are the required browsers and recommended browser settings for Act! Premium (access via w...

 

Also while with V17 it is not a directly compatible browser, have you tried with Chrome?

New Member
Posts: 14
Country: USA

Re: ACT for Web contact list error

Hello Horn,

 

Thank you for responding!

 

I followed your link and verified the following settings:

 

1. Under compatibility view settings, my domain of my ACT database is listed under  "websites you've added compatibility view"

         -"Compatibility Mode" and Compatibility View Settings" are the same thing, correct?

 

2..  Scripting of Java applets is set to "enable"

 

3.  Use pop-up blocker is set to "Disable"

 

4.  The domain of my ACT database is set to "always allow cookies"

 

5.  I am not running IE in private browsing mode.  Is there a way to "turn off" private browsing mode without editing the registry?  Should I edit the my registry like this?

        -

Navigate to..... HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Safety\PrivacIE

Create a new D-Word "Start Mode"  and give it a value of "0"

 

6.  The domain of my ACT database is listed in my Trusted Sites

 

And this does happen on Edge, IE11, Firefox, and Chrome running on a Windows 10 PC.  It also happens on Safari, Firefox, and Chrome running on a Mac.

 

It ONLY happens in Contact List View, NOT in Opportunity List View

 

Thank you for your suggestions.  Do you have any other ideas?

 

 

 

Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: ACT for Web contact list error

Can you just confirm that when viewed on the server via the ACT Client installation all is normal? 

New Member
Posts: 14
Country: USA

Re: ACT for Web contact list error

Yes.  When viewing on the server from the Client Interface, everything is normal and works perfectly.  This only occurs when viewing through a web browser from a different computer via the Act for Web interface at xxx.xxx.com/APFW.

 

It does not occur when viewing from a mobile device, or even from a desktop computer via web browser at the address for the mobile interface at xxx.xxx.com/APFW/M.

 

Thanks for your continued assistance.