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ACT for Web V16 and integration to Outlook 2013

New Member
Posts: 8
Country: USA

ACT for Web V16 and integration to Outlook 2013

I have a client that is accessing ACT via the web version in V16.  I am trying to set up the Outlook integration and run into an issue.  All my research says that it is related to the time being off...and it is within 2 min (server and client).  I have made sure all steps have been done and still it tells me, cannot access the database at this time when I try to add the address book.   Has anyone had this issue and resolved it, please share.

Kay Hughes
ACT! Certified Consultant
ACTion CRM
(205) 362-9738 / pkayhughes81960@msn.com
New Member
Posts: 8
Country: USA

Re: ACT for Web V16 and integration to Outlook 2013

I forgot to mention, They connect to a VPN to access their network and then open  Act for Web 

Kay Hughes
ACT! Certified Consultant
ACTion CRM
(205) 362-9738 / pkayhughes81960@msn.com
Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: ACT for Web V16 and integration to Outlook 2013

We have seen similar on a locked down site, not a VPN site however. We tried all sorts of options and were never able to solve it.

Graeme Leo
Xact Software - consultants and developers
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