08-09-2013 09:00 AM - edited 08-09-2013 09:01 AM
There are several ways that you can use Skype from Act! We have several add-on products like DialIT and Call On CRM that will activate Skype directly from Act! Though you need this functionality for Web, so this next option may work:
There is another way, but I haven't tested it, and I'm not really sure of how well it works so YMMV. Here's a link to the Youtube Video of it: http://www.youtube.com/watch?v=R-MAKaBKLZQ
A quick google search also gave me this addon; http://www.exponenciel.com/actaddons/actaddon.aspx?ID=146
Let us know when you have it working!