01-04-2018 11:03 AM
Just upgraded a client from ACT V18 to 20.
They had a free format for phones where they put in their own spaces. On the server (Client) all is still fine but when looked at via web access all the spaces disappear so phone number is one long string.
01-05-2018 01:45 AM
01-04-2018 11:41 AM
I've observed this too and would be interested to know what SP are going to do about it.
01-04-2018 12:05 PM
I have found a temporary work around which is to create duplicate Alpha fields for the phone numbers and copy the phone numbers into them.
Not ideal and not an answer but is a short term way of letting the client see the formatting that they have spent the last 2 years creating in the phone number fields.
Yes lets have a response please from Swiftpage for what is looking like a nasty defect.
01-05-2018 01:45 AM
01-06-2018 11:08 PM - edited 01-06-2018 11:09 PM
in Germany a area Code can be somewhere between 2(3) like for exsample (0)89
or 4(5) Digits like our area code (0)8282
or areacodes in eastern Germany with 5 (6) digits (0)37421
i.e. BMW Munich 089 382-0
or SAP +49/6227/7-0 (so any number in the areacode beginning with a 7 is a SAP Number)
so a extension can have 1digit like +49 8282-80040-9
or 2 Digits like +49 8282-80040-91
or 3 Digits like +49 8282-80040-911
or 4 Digits like +49 8282-80040-9111 *
or 5 Digits like +49 8282-80040-91111 *
or 6 Digits like BMW +49 89-382-123456
the only rule... the number may not exeed 14 digits including the Country code so to have Extensionnumbers with 4-6 Digits, you need a smaller main number (like i.e. BMW or SAP) numbers like shown above with the * would normaly work inside of Germany, but not from i.e. UK as we do not need to dial the 49
normaly, in act (windows) you can then have a number displayed like 08282 80040-20 [country]areaCode Mainphone- (extension)
this makes it easy for the staff to understand the number.
in act for web... you can only display 082828004020 and the problem here is, that nobody will now understand what is the areacode, the main-number and the extension
i did check act20 web, and act13 web, and i could not see any difference in the way how to insert data, and display data.
01-10-2018 02:55 AM
Just to clarify, you could edit the phone number field to contain a space using the web version (V18) and it would then retain the space.
Upgrading to V20 lost the spaces in the web version and now you cannot edit and create a space as it is lost immediately.
The client installed version still has the spaces after updating so creating AlhaNumeric fields and copying the phone fields into them is a way of the client seeing the formatting via web again.