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ACT fails when I try to sync it with Outlook

New Member
Posts: 2
Country: France

ACT fails when I try to sync it with Outlook

Hi !

 

We use ACT Premium 2011 and we use synchronisation on our computers without trouble (windows XP and 7). 

 

But here come my trouble :

 

ACT is installed on a Windows 2008 server and some users connect to this server by RDP. Outlook 2007 is installed on this server, I try with outlook 2010 too (because 2010 allow to cache the ost file on the server) but it's impossible to sync ACT with Outlook. An error message appears, ACT can't sync agenda. 

 

Synchronisation works well with Domain Admin but don't works with other users : RDP users, other admin users (domain ou local users).

 

Does someone met this problem ?

 

Thanks for help !

 

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT fails when I try to sync it with Outlook

MS Office needs to go on before ACT.  Also, you will run into problems if you try and run 2 versions of Office and integrate with ACT;.  There is not a way to choose which one you want from the aCT program.

 

There may be other things going on beyond just this. 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 2
Country: France

Re: ACT fails when I try to sync it with Outlook

[ Edited ]

Thanks for your help.

 

Office has been installed before ACT. I deleted office 2010 and ACT, install again office 2007 and ACT. It doesn't work. Smiley Sad