11-11-2009 12:40 PM - edited 11-11-2009 12:45 PM
I am new to the ACT! line of products, however not new to supporting Sage products, having currently managed a MAS200 distribution for the last 6 years.
I have deployed a 5-CAL ACT Premium 2010 Version 12.0.409.0, Hotfix 3 on a Windows 2008 box. This server hosts the file set and the SQL dbase. I have developed two modes of deployment:
I am deploying to LAN clients via a network installation. The bat file I have written for this is not completely silent. I have deployed to 10 clients within the domain. 8 of these clients, fully patched Windows Vista Business terminals, and even 2 Windows 7 machines, all residing within my domain.
The Citrix web portal works flawlessly.
The LAN deployments were working fine until yesterday when I attempted to deploy to three new domain clients (all Windows Vista Business terminals). The installation processes completed without a hitch. No errors reported. It was when I attempted to launch ACT for the first time on these machines that I recieve the message "Please contact admin for help installing ACT!" At this point when you click OK on this message the application closes, so I can't troubleshoot any further. I can't see how this is a licensing issue, be it as I can't even get to a point where I can open up the PAD file. And obviously, I am the administrator, so it can't be a user rights issue.
I am dumbfounded as to what has changed. Has anybody else experienced this or a variation of it? Does anyone have a remedy?
Jakes Fireworks, Inc.
11-17-2009 02:52 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.