02-28-2011 08:59 PM
I have Sage ACT! Premium 2011 Version 18.104.22.168, Hotfix 1 and Office 2007 SP2 on Windows 7. I cannot get ACT! to talk to Outlook, even though the Calendars are synchronizing, the contacts do not. The error message is not descriptive, merely
Sage ACT! Outlook synchronization - Contacts Synchronization failed. I have my sync settings as per this KB article
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/popup_adp.php?p_faqid=26... I have also deleted both files that ended with "Contacts.metadata" at the end.
C:\Users\Raahul\AppData\Roaming\ACT\Act Data\Outlook Sync
Any ideas on why contact synchronization won't work? This is with the demo Chris Huffman database as well.
03-06-2011 09:18 PM
03-06-2011 09:19 PM
03-22-2011 05:57 PM
I've got the same problem. Installed Act pro 2011, with Outlook 2007. No distribution lists in use in Outlook. Sync still omits many contacts that remain in Outlook and are not brought into Act.
Outlook is also syncing with Nokia PC Suite, which is the work-around for Act not offering a Nokia-enabled option for Handheld Act.
By reading some of the other user posts and KB articles, I notice the contacts.metadata file has not been updated. The date of that file is the data of Act Pro 2011 install and not today like the other metadata files.