02-01-2010 04:56 AM
We have the same version of ACT on all our pc's but some pc's perfom quick while doing a lookup and some pc's take a lot of time to do the same. The lookup window keeps freezing for more than 30 seconds. And today it is on PC x and so it changes around. It's not always the same pc(s).
02-01-2010 07:55 AM
02-02-2010 12:42 AM
02-02-2010 08:35 AM
02-03-2010 12:53 AM
The server is dedicated. HP DL580 proliant quad core, 8Gb ram, 1 Gb nic's. 3 x HP gigabyte switch. The server and the PC don't show strange behavior. And the network looks fine. It's something specific to ACT. Other programs on the pc's are working fine. I've had the problem yesterday myself, I closed ACT and restart ACT and then it works fine. So it looks that sometimes ACT isn't starting up properly, it works for a certain time and starts getting very slow.
02-03-2010 11:53 AM
What is the content of the lookup? Is it an advanced query containing a number of parameters and if so what types of fields?
Try logging on as a different Windows user on the machine that is experiencing the problem, but log on to ACT! as the user that has the problem. Then run the lookup. Is there any difference in responsiveness?
02-04-2010 02:43 AM
We do a lookup by company or a group lookup. Is no advanced query, we don't use them often. If we login by a different windows user doesn't make a different. The strange thing is that today ACT runs fine on a PC and the next day it's slow. Sometimes we close ACT and restart ACT and then it works fine.
02-04-2010 03:00 AM
If you log off / log on process alleviates the problem I would look to resources on the workstation which are released through the log off /log on cycle.
Do you see a high amount of disk activity, processor high usage, particular processes consuming large amounts of RAM?
Disable antivirus software, does that have an effect?
Does the problem get progressively worse after each lookup?
Any other symptom such as screen freezes and getting a distinctive red X across the screen?