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ACT! and Support Tickets - New Table

Copper Contributor
Posts: 27
Country: Colombia

ACT! and Support Tickets - New Table

Greetings, I would to know a complement ACT! that allows me to create support tickets, assuming that my contacts are my customers and they call me to ask me for support ... How can I create a specialized table for tickets?

Thanks

Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: ACT! and Support Tickets - New Table

That would require a plug-in for that capability. I've used TopLine designer. Another one is from Durkin.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! and Support Tickets - New Table

It depends on the level of complexity of the support services. For a complete support module, you might also look at Telesupport Helpdesk