07-11-2008 07:32 AM
We have not been able to record history notes when sending email messages and using ACT inside Citrix for an extended period of time. ACT had two knowledged articles that neither address the issue. Is anyone else experiencing this or found a solution?
When we use Outlook and ACT inside Citrix and try to record a history note, it will record multiple times to multiple contact records and randonmly places the record manager as people other than whom sent it.
We could sure use a fix!
Looking for help.
07-17-2008 12:31 PM
Sounds like all the citrix users are pointing to the same history queue folder. The history queue folder is unqiue to each windows profile and its a storage area until the email gets written to the database.
Check the following registration location on the Citrix server for each user -
See if its pointing to the same folder. If so, then change the path to the correct location -
C:\Documents and Settings\<User Name>\Application Data\ACT\ACT for Windows <Version Number>\HistoryQueue
07-24-2008 08:53 AM