ACT Premium 2011/Outlook 2007/Windows 7/shared database on network drive
2 of 5 computers on shared database receiving the error message "The ACT! address book service is not configued correctly or the configured database "xxx" is locked. Do you want to configure it now?". Have tried several things, none of which worked:
1) Clicked yes, to add the database. The named database is already populated in the window, so we click "close", get the message changes will not take place until restarting Outlook. Works fine until the next day after logging back in. Same initial message appears.
2) Clicked no. Went into ACT - Tools - Preferences - Email tab. Same thing as above with regards to setting up the address book.
3) Followed these steps from a previous post:
- HKEY_CURRENT_USER\Software\ACT\OutlookAddressBooks\
- There should be 3 folders numbered 1 to 3. Make the changes to EACH folder:
- Make the "padFile" information blank
- Make the "Password" entry reflect the following: 4F4367F5F42DC7E280D133240E765ED3
- Make the "User" entry blank
Nothing works. We still get the same error message every time the 2 users open ACT after a logoff.
Thanks much.
