05-23-2011 05:42 AM
I recently reinstalled windows on a workstation. After installing all the programs including ACT 2010 premium, I double clicked on the icon and it immediately pops up with an error message that states...
"ACT! by Sage has encountered a problem and needs to close. We are sorry for the inconvenience."
This is the data that the error report contains...
EventType : clr20r3 P1 : actsage.exe P2 : 12.0.409.0 P3 : 4a92ff09
P4 : system.configuration P5 : 188.8.131.52 P6 : 4889de74 P7 : 277
P8 : 14 P9 : ioibmurhynrxkw0zxkyrvfn0boyyufow
I have tried to uninstall and reinstall numerous times, nothing seems to work. Please let me know if anyone has any suggestions or if a fresh install of Windows is required yet again.
05-23-2011 07:18 AM
What version of Windows is the operating system?
If it is a Vista or Windows 7 system, try changing the ACT! program to run in XP Compatibility mode. This is done by: right click on ACT! icon > select Properties > select Compatibility tab > change Compatibility setting to XP. Click OK to save and close window > launch ACT! as normal.
05-23-2011 07:28 AM
It is Wnidows XP 32 bit OS, I tried switching the compatibility options, but Windows XP is not an option, it is only up through Windows 2000. It didn't seem to help that message still immediately pops up without opening an ACT window.
05-23-2011 07:38 AM
To see if you have any conflicting software running (ex: anti-virus), try rebooting to 'Selective Startup'. This will reduce the number of background programs running, here are instructions: KB Article 14499