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ACT! WEB Sync for 1 computer and 3 users

Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

I just sent him my version number and aski him which update I need to download.. Let's wait for the answer.. ))))

Regards,
Vad
Platinum Elite Contributor
Posts: 14,561
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

Is that the version in Help | About on the server? If so, it's the latest

BTW: What error do you get? I don't think you said
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

Mike,

 

The server version of ACT! is 13.1.111.0 with Hotfix 4 English (Europe). 

The web version of ACT! is 13.1.105.0 (it's showing on login screen).

 

The error message is "Calendar synchronization failed" or "Contacts synchronization failed". This erorr message is showing by Sage ACT! and Outlook Synchronization Services which are placed in the right side of my screen in the task bar.

Regards,
Vad
Platinum Elite Contributor
Posts: 14,561
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

Quick thought ... can you do a search of the entire C: drive of the shared XP machine (including system and hidden folder) for this file:
Act.Outlook.Sync.exe.config

Post back with any/all folders you find it in
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

Mike,

 

My server is working under Windows 2008 Server R2 English. But my test workstation is working under Windows XP SP3. Russian.

 

I tried to find ACT.Outlook.Sync.exe.config in the server. And I found it into 2 folders:

1. C:\Program Files (x86)\ACT\Act for Web\OutlookInt\inst\program files\ACT\ACT for Web\ClientSrvs\Office\Outlook

2. C:\Program Files (x86)\ACT\Act for Web

 

Also, I tried to find it in the workstation. I found it in the path:

C:\Program Files\ACT\ACT for Web\ClientSrvs\Office\Outlook

 

 

Regards,
Vad
Platinum Elite Contributor
Posts: 14,561
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

It's only the workstation ... not sure if that's the file, but I suspect that the config details and preferences are stored in shared locations rather than in user specific ones