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ACT! WEB Sync for 1 computer and 3 users

Vad
Copper Contributor
Posts: 67
Country: Russia

ACT! WEB Sync for 1 computer and 3 users

Hi All,

 

How to install correctly ACT! 2011 Web Sync modules for Outlook for 3 users under Windows XP SP3. All three users are working on the same computer but each other uses separate Windows profile.

 

Now, I have the situation: if I install the sync module for the first user, the sync modules works with errors for another 2 users. If I uninstall the sync module from the first user, and then I install it for the second user, the sync module works fine for the second user, but it works with errors for the first and third users.

 

Please help to install or to configure ACT! sync module for all users which are using the same computer.

 

 

 

Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

Not sure what you mean by "ACT! 2011 Web Sync modules for Outlook"

Do you mean the Outlook integration for ACT! for Web?
Or the ACT!/Outlook sync?

What server?
What full build of ACT! from Help | About?
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

Hi Mike,

 

I mean Outlook integration for ACT! for web.

My test server is working under Windows Web Server 2008 R2. This server installed under VMWare 4.0 build 294855.

My ACT! version is 13.1.111.0 with Hotfix 4 English (Europe).

Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

I've not tried the Web Outlook integration for multiple profiles from the same client machine... it's possible the settings or data are not in a profile specific registry key or folder.
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

I found that Web Outlook integration is installed on a local drive to C:\Program Files\

And then it runs special Windows services. But this services are available only for the current user's profile.

The question is how to give the access another user's profile to this services? I can't find information in Sage KB.. also, I sent request to the Sage support. But their keeps silence for the 2 days.

I don't understand what is the solution.

Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

It would need some looking at the folder locations for data and the reg keys for the config.

Sorry, but a bit too much time to do free and with no guarantee to get a workaround :-(
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

I understand it, Mike.

I sent request to the Sage technical support again today. Hope it will help me.

 

Anycase, thank you for your attention to my troubles.. ))

Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

it might not be something considered as a scenario in the design of web... not sure if it's an option for you, but maybe a remote desktop to the server?
Vad
Copper Contributor
Posts: 67
Country: Russia

Re: ACT! WEB Sync for 1 computer and 3 users

Mike,

 

I just received an answer from ACT! support:

 

----------- start quote ---------------

Dear Vad,
This was a known problem which has been fixed in the latest update.
To resolve this we will need to apply Service Pack 1, Hotfix 4. This can be downloaded from http://download.act.com/support/downloads/EMEA-Product-Downloads.html
Thanks
Act! Support
----------- end quote -------

 

Now I try to understand which version of SP1 is applicable for my version of ACT! Because I already have unsuccesful experience in aplying of SP1.

 

 

Regards,
Vad
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! WEB Sync for 1 computer and 3 users

I would have suggested this, but above you said you have:
* ACT! version is 13.1.111.0 with Hotfix 4 English (Europe).

13.1 means you have SP1