Act! cannot run as Admin and drops emails, usually two thirds of way through completion (lost content) and fails to map to data drive (lost data drive) when trying to save pdf file or anny other. Have been advised to adjusting the Windows permissions but alternative advice suggests this will invite external virus. Also experienced an error message "Object reference not set to an instance of an object", this can occur due to a Windows permissions error. In short ACT does not work with Outlook constantly locks, drops emails and contents. Advised to upgrade to V22 as this was more robust - not one bit, problems there still.