06-24-2016 06:09 AM
06-24-2016 06:43 AM
06-24-2016 06:52 AM
06-24-2016 08:46 AM
06-24-2016 07:03 PM
06-27-2016 06:55 AM
Well.....There's a very telling piece of information. Just for clarity please.....What you are saying is that "if someone else gets a hold of my code for my 9 user license......They can setup their own database and register their own 9 users on "their" database, effectively meaning that 18 users are now running their software?
If this is the case, then their software registration process is deeply, highly, exceptionally flawed and they shouldn't be marketing their software based upon it being sold on a per user basis.
And, by extension, their un-marketed workaround to arguably bad software coding/verification is by restricting the user license to something tantamount to a "per PC install" license?
Have I gone full circle here. My original post was asking for the documentation telling me that my user license is restricted to a (very, very limited) number of PC installs, (installs which also mean, as stated by their level 2 customer care rep, all IP address changes), which documents BTW, I'm still seeking.
Thanks for your feedback...I hope you enlighten me on this post too.
BTW, I did get the name of the one who told me that they would not allow me to call in to register the software on install.....because then they would have to do it for everyone. Supposedly it was a level 2 CC manager.
06-27-2016 07:52 AM
Protecting serial numbers for software has always been a problem and companies find different ways of managing this. Generally ACT did allow 2 registrations for each licence so a 9 user licence could be installed on 18 machines to allow for dual use - Laptop and PC or broken PCs and new installations.
Each registration is recorded and once the maximum has been reached you would need to contact ACT (Swiftpage) and ask for the registration ceiling to be extended. This they will always do unless there is reason to suspect that the licence is being misused.
On top of this another programme called Protexis also runs on your PC and this lets Swiftpage know how many PCs are actively using the licence giving another layer of protection for both you and the owners of ACT. As I understand it Swiftpage now allow more installations per licence on the most recent versions of ACT and I think this is to accommodate where users have PCs, Laptop, and Tablets etc.
Not sure if the explanation helps but whoever told you that they could not release your licence for more registrations was incorrect unless of course they thought there was abuse. Most likely you meet someone who needs further training!
06-27-2016 10:40 AM
Really great response and very helpful. Thank you. Unfortunately, while the essence of your post just confirms that the ACT user license is more like a per PC license......clearly, from our experience, this restriction is very problematic.
Our users licenses are very strictly controlled and adhered too.
We hit that 2 registration threshold because of two factors. (Which we had no idea was affecting our licensing.)
1) When I/we build (or rebuild) a PC, I do all of the software installations when the PC is in the default "workgroup". We start with a clean formatted H/D. After all of the software programs are installed and checked for functionality, the PC is only then connected to the domain at which time the PC is assigned to a user, the PC is given a new and unique PC name, it is normally given a static IP address in the range of the grouping that is using the PC. I find out from ACT! 2nd level CC that by changing the IP address this constitutes another install in ACT!'s eyes. So this is 2 installs.
2) In addition, whenever a PC runs slow or is suspected of having malware, our on-site policy is to completely wipe and rebuilt the PC. We make no efforts to eradicate the problem or save any files. Poof...It's just dealt with. Simple and easy This constitutes another 2 installs. (See previous para. 1 above.)
3) To compound this, and the root to what brought this license problem to light for me was.....we're exercising the free Windows 10 upgrade available now and until the end of July. We upgrade the PC's to Windows 10, registered the Windows 10 OS (which now ties the PC's internal components to the license) and then wipe the PC and rebuild the PC back to Windows 8.1 or Windows 7 (respectively depending on the PC's OEM) in order to continue to use the PC with applications that are still not Windows 10 compatible. This will allow us to upgrade back to Windows 10 later when the other software products get up to speed. This constitutes another 2 installs (See previous para 1. above.)
This upgrade brought us to the license wall. I explained all of this to the Customer Care Rep and escalated it to level 2 CC looking for a solution. Repeatedly, I was told at both levels:
1) The 9 user license we had was fully used up and could not be extended. NOT in any way. Not even one time. Not even on a one by one, call in, case by case basis.
2) When the license is used up by installs, our only option would be to buy more licenses.
So...while I would be able to work with what you've told me on a call in one by one basis.....by experience, this is NOT the case.
So....please tell me how we've been misusing our license and why were not told, before purchasing, about this limitation?
So what to do?
All great help and very much appreciated.....but still looking for the documentation.
06-28-2016 01:39 AM
If you have been refused unlocking the licences there can only be 2 reasons. The licences have been abused or you have talked to someone who does not know what the licence policy is. If you want to send me BY CONTACT EMAIL ONLY AND NOT ON THIS SITE the serial number and I will find out why this is happening and see if I can get them to unlock.
If Garry reads this he might make the same offer - if he does go with him, it will be quicker.
06-29-2016 01:12 PM
This must be something new, because in a previous position I ws using Act 2010, and could constantly restore fatroy setting, or bring in new PCs and reinstall Act and never have an issue.