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ACT Upgrade from V18 to V19 Hangs

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Bronze Elite Contributor
Posts: 1,519
Country: United_Kingdom
Accepted Solution

ACT Upgrade from V18 to V19 Hangs

[ Edited ]

Went to upgrade V18 to V19 and ACT started to uninstall V18 but hung with a blank screen. (Left for an hour so really had hung.)

 

Then used Apps uninstall and that removed ACT V18

 

Opened V19 install wizard but clicking on the Install ACT option does not get any result - just sits there with no message and no action. ACT install not started when checked via Taskmgr

 

Now booked for the weekend with client - Apart from using the ACT unistaller.exe any other suggestions in case this does not resolve the issue?


Accepted Solutions
Solution
Accepted by topic author ch1p
‎02-02-2018 04:29 AM
Bronze Elite Contributor
Posts: 1,519
Country: United_Kingdom

Re: ACT Upgrade from V18 to V19 Hangs

In the end the only thing that would work was reinstalling ACT V18 and then uninstalling using apps uninstall. ACT V19 then went on without any issues.

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Employee
Posts: 232
Country: USA

Re: ACT Upgrade from V18 to V19 Hangs

[ Edited ]

Maybe it is stuck on the Microsoft SQL portion?
Try uninstalling the Act7 SQL instance then all of Act! install again.

Is there a virus program stopping it such as is very common with Avast?

Bronze Elite Contributor
Posts: 1,519
Country: United_Kingdom

Re: ACT Upgrade from V18 to V19 Hangs

Thanks Carl

 

Will keep both suggestions in mind when I look at this on Saturday.

Solution
Accepted by topic author ch1p
‎02-02-2018 04:29 AM
Bronze Elite Contributor
Posts: 1,519
Country: United_Kingdom

Re: ACT Upgrade from V18 to V19 Hangs

In the end the only thing that would work was reinstalling ACT V18 and then uninstalling using apps uninstall. ACT V19 then went on without any issues.