12-07-2015 07:37 AM
We just updated to ACT V17.2 (hotfix 2), to be compatible with Windows 10. We have a server, and 4 remote databases. When we make a change to fields in a remote database, then synchronize, the field does not change on the server database. If you click the "history" tab on the server, you can see the field history has updated, but the field didn't update. See image below as an illustration. I've tried all 3 "reindexing" options in ACTDIAG, and I've tried to repair the database, and I've tried re-creating one of the remote databases to see if this problem would go away. This has put a hold on our business and we need help!! Any suggestions?
In this example (below), I wrote "test" in the last results of a contact record, on a remote database. The field was originally empty. I synchronized, opened the server database, and I can see that "test" was logged in the history, but it's not in the field (see highlighted in red).
This was the database sync log file from that session:
12-07-2015 08:16 AM
12-07-2015 08:43 AM
12-07-2015 08:49 AM
03-17-2016 09:03 AM
03-17-2016 09:24 AM