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ACT! Show Fields List

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Astute Commentator
Posts: 45
Country: United States

ACT! Show Fields List

Act! Version 22.1.212.0, Update 4

Word Version 2002 (Build 12527.21236 Click-to-Run)

 

I can't get the Show Fields List dialog to appear when editing a ACT! template in Word

 

I've found a few references to this here in this Community, but they are all from 2009 or earlier. I did go through the items in https://help.act.com/hc/en-us/articles/360024409593-Act-Menu-Options-are-Missing-or-Unresponsive-in-... with no effect. Same with http://act4advisors.com/docs/actmailmergeissue.html. 

 

Suggestions?

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Nickel Elite Contributor
Posts: 559
Country: Germany

Re: ACT! Show Fields List

Most probably Word has disabled or inactivated the ACT!-Addin. Go to the addins dialogue in Word and re-enable it.
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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Astute Commentator
Posts: 45
Country: United States

Re: ACT! Show Fields List

Checking for the Add-In was one of the first things I checked. It is included in the pages I referenced. The only Act! addin listed in Word is the "Act! Documents Tab Add-in". It was inactive when I looked earlier. I checked the box and restarted word. Upon restart, the box is blank again. I repeated that several time. I did notice that the Location field on the add-in page was blank for that add-in.

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Copper Elite Contributor
Posts: 176
Country: Ireland

Re: ACT! Show Fields List

Check if you are running Office 64bit. If you are using Office 64bit then the Act addin wont work. This will be sorted with the next version of Act. 

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Astute Commentator
Posts: 45
Country: United States

Re: ACT! Show Fields List

Yes, I am running 64-bit. But I have been running 64-bit for years and it was working until recently.

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Silver Contributor
Posts: 2,062
Country: United_Kingdom

Re: ACT! Show Fields List

You may also have done this but just asking -

 

When you look at the add-ins did you change the option of what to look for from Com add-ins to Disabled Items to see if it shows there. If it does you will need to add it back as enabled there first.

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Astute Commentator
Posts: 45
Country: United States

Re: ACT! Show Fields List

Yes, I checked the Disabled category.