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ACT! READER password reset

Copper Contributor
Posts: 14
Country: USA

ACT! READER password reset

I was learning about the ACTREADER account used for accessing the ACT! database via external tools and set the ACTREADER password, not reading the fine print about what happens when you forget the password. 
 
How do I go about resetting the ACTREADER password now that I forgot the password I used? 
 
I tried uninstalling ACT and reinstalling it and that did not work.  Granted, I did not go into the registry and delete the ACT registry tree, or hunt down all ACT! folders and delete them.
 
The documentation says to contact ACT! technical support, how do I go about doing that?
 
Any help would be appreciated.
 
Thanks
Mike

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT! READER password reset

The password isn't in ACT! or the registry, it's in the ACT7 SQL instance. So uninstalling or removing the reg tree or folders would have no effect.

You can contact support from the bottom-left panel on:
http://www.act.com/support/index.cfm