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ACT Premium (web) upgrade at Multiple sites

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New Member
Posts: 2
Country: USA
Accepted Solution

ACT Premium (web) upgrade at Multiple sites

I am about to upgrade our ACT version. We currently run ACT Premium (Web) Version 16.0.291 Hotfix 5. The new patch or upgrade is to Version ACT! 16.3. We have a Master database server and 2 remote database servers in 2 other locations. We have a total of about 15 client users. I plan to upgrade the Master database server first. I suppose then the remote database servers. Then finally the client machines. Of course I will back up all databases before the upgrade.

 

I have a few questions:

  1. Should I stop the sync and schedule services on all servers before the upgrade?
  2. Should I lock or un-share the database prior to the upgrade?
  3. After the server upgrade will the clients be able to connect and use the database?

The answers to these questions will help me plan the upgrade. I will have to install on each client and that may take some time.

 

Thanks,


Accepted Solutions
Solution
Accepted by topic author wizzbang
‎02-22-2016 06:53 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Premium (web) upgrade at Multiple sites

We recommend that all users log out of the database before an upgrade takes place.

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All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Premium (web) upgrade at Multiple sites

Hi wizzbang,

 

In answer to your questions:

  1. No
  2. No
  3. We recommend remote databases are fully synced before upgrading, just in case connection is lost. There should be no data loss.

Hope this helps your upgrade go smoothly, let us know how you get on.

New Member
Posts: 2
Country: USA

Re: ACT Premium (web) upgrade at Multiple sites

Gary, Thanks for your help. My most concerning question was about the users being able to connect to the data base while the upgrade takes place. Meaning can I do this during business hours or do I have to work a weekend?

Solution
Accepted by topic author wizzbang
‎02-22-2016 06:53 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Premium (web) upgrade at Multiple sites

We recommend that all users log out of the database before an upgrade takes place.