12-27-2011 11:15 AM
Hello. I have Sage ACT! Premium (Web) 2011 Version 188.8.131.52, Hot Fix 6 installed on a server and I have five clients accessing the main database via the web. These clients would also like to synchronize Outlook contacts and calendar data with ACT. XP and Outlook 2007 combo syncs without any errors. Vista/Outlook 2007 and Windows 7/Outlook 2007 always pop up "Contacts Synchronization Failed." or "Calendar Synchronization Failed."
I am running Hot fix 6. I have tried a new Outlook profile. I have tried a new ACT database. I have tried combinations of old/new, new/old and new/new. I have tried lowering the calendar synchronization time period. I have tried syncing only appointments or only meetings. I have tried removing the metadata files in C:\Users\*USER*\AppData\Roaming\ACT\ACT Data\Outlook Sync.
I'm at the end of my rope here. Not sure what else to try. Any insight would be greatly appreciated.
12-28-2011 08:32 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
12-28-2011 09:05 AM
I have tried uninstalling and reinstalling Outlook integration. After configuring the sync settings I sync Calendar or Contacts and they both error with the same message.