08-29-2018 06:27 AM
We are having a unique problem on one of our laptops. We have a very large ACT database. I am constantly updating our contacts' information, specifically the email field. Randomly, it seems, on this particular laptop, when we click on certain contacts' email addresses in the contact dashboard, it opens an email in Outlook, but it is addressed to the OLD email address- even when the new, correct email is what is in ACT. I'd venture a guess this is happening about 5% of the time- again, it seems very random, but we aren't made aware of it until the email bounces back to us. So: click on email address in ACT, Outlook comes up, but the email is addressed to the contact's old email. We have a hybrid version of ACT, using the offline client solution and syncing to the cloud. We sync multiple times a day, so it's not as if this is an outdated syncing issue. Help?
08-29-2018 09:01 AM
08-29-2018 09:13 AM
Thanks Dan- this is happening to contacts that were updated months ago. Interestingly, it's not happening at all on my machine, just my boss' laptop. I just logged into his online version of ACT and that works fine (good question!). Again, I don't have this issue at all, only my boss when using the offline client.
08-29-2018 10:19 AM
Hello, This is just an idea... It would be good to check that the Act! Database be the first address book selected in Outlook
This video gives you an idea of how to set up the Act! Database. be the first list in the address book CLICK HERE
After making the change, restart Outlook and try again
08-29-2018 10:38 AM
Hi Carl- this is interesting. I pulled up a contact in Outlook for which this is happening. Only 1 email is available for him...and it's the outdated email. Outlook is not pulling from the ACT field for this (and other) contacts. It reigns in my problem a bit, but I can't get any further...
08-31-2018 05:11 AM
The problem may be due to setting the Outlook setting "Automatic name checking" once un-ticked the email address might not change
This can be changed via
Click the File menu and Select Options.
In the Outlook Options window Click the Mail tab.
Scroll down roughly halfway until you see Send messages. Uncheck the "Automatic name checking" option
Click OK to save the changes
automatic name checking, also known as Autoresolve. This feature allows you to type a name, or even just the first few letters, and the name resolves a few seconds after you tab out of the field. When one match is found, the name has a solid underline. When more than one possible match exist you’ll see a red wavy underline. Right click on it to choose an address. When more than one match exists for a name you’ve used before, Outlook resolves to the last name used and uses a green dotted line to alert you that other possibilities exist. Right click to see the other addresses
We had this problem on one machine and when you pasted the new email address in outlook then tabbed out the email reverted to the old email address.