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ACT! Premium v21 (Update) 6 still causing mail merge issues

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Posts: 2
Country: USA

ACT! Premium v21 (Update) 6 still causing mail merge issues

Act! Premium Version 21.0.295.0, Update 6
Word 2013
Windows 10 Home (x-64)

 

We have been ACT client since late 1990's.  It has worked well for majority of what we needed for years, but since ACT forced us to upgrade in December 2018 to resolve their licensing issue, we have not been able to get it working properly for our business printing mail merge letters to our potential clients.

We have an ACT support license, but they don't seem to provide us any help.  They kept telling us an update is coming, yet the update we just applied this morning addressing plenty other mail merge issues is still not resolving the problem.

 

Getting desperate after 2 months of no real help from ACT support and will need to abandon for another product if no fix found soon.  Really frustrated since we continue to pay an annual support license, yet get no support from them on an issue we NEVER had until they forced us to upgrade due to their licensing component issue in December 2018.

 

We applied the patch release Feb 16, 2019 a few days ago that has fixed 20 defects related to mail merge, but still no luck for our issue of mail merge to the printer using our templates.

 

Someone posted you can mail merge to Word processor option, but this method doesn't give us a prompt to add as a Note in ACT for the attachment in History, but only puts the letterhead on the first document, not all pages that follow.

 

ISSUE: When trying to mail merge a batch using my letterhead to the printer (and have it add the attachment in History), we get the following error during the mail merge "This method or property is not available because a document window is not active".

 

This never happened to us before until we was forced to upgrade in December 2018 for the licensing issue and no other software like Office was upgraded at all, so ACT is the only thing that changed.

 

Thanks,

 

Charlie