07-12-2010 09:52 AM
ACT! Premium for Web - "Scan for Duplicates" function grayed out. How does one merge duplicate records? Is there an add-on?
07-12-2010 10:00 AM
Duplicates can be merged with the ACT! program but I would use that capability on a very limited basis. For one thing the merging is done on a record by record basis and is slow. The best addon I've seen and the one I've used can be found here. http://www.egenconsulting.com/egcproducts.html
07-12-2010 10:47 AM
Just to clarify, you must scan duplicates on the desktop client (on the server for ACT for Web). The web client accessable via browser doesn't have a scan for duplicates function. Roy is correct, the add in from http://www.egenconsulting.com is the best we've seen as well.