08-30-2011 08:12 AM
ACT! Premium for Web is trying to access the original ACT provided layouts that no longer exist. We made custom layouts some time ago and they have been working until a few days ago. Then we started getting this message: "The file Basic Company Layout - 1024x768.aly could not be located. Please select a different layout at the bottom of the screen. For more information, see "Selecting layouts" in the online Help.
If this error continues to occur, inform your adminstrator.
The full path of the layout file requested is: \\SERVER\ActContact-database files\Layouts\Basic Company Layout - 1024x768.aly
That file has not existed for some time. Somehow ACT decided to point to the old layout. The current layout is company layout.aly; I am able to select this layout in the lower right corner of the screen but nothing comes up except the above error message.
08-31-2011 05:57 AM
09-01-2011 04:42 AM