05-08-2008 07:55 AM
I'm trying to setup outlook integration with ACT Premium for Web 10.0. I can log onto our ACT website and download the file from the E-mail Preferences page. It seems to instal fine. When I open outlook I get the following error:
(The ACT! Premium for Web address book service cannot be accessed. The username and password for ##########.pad may be incorrect, or the database may have changed locations. Do you want to reconfigure it now?)
If I click yes it open the Address Books box. When I click edit I get an Updated required box.
ACT Version: 10.0.1.167
I desperatly need some advice on this.
Thanks in advance.
06-14-2008 07:17 AM
If you haven't resolved this, you might try updating to 10.0.2
Or try this this ACT! Knowledge Base article - http://tinyurl.com/4fcabw
06-26-2008 01:41 PM
06-28-2008 06:49 AM
I've not tried to set up the Outlook integration with a non-standard port, but here are some ideas to look for:
On the web server, you will have a Virtual folder for apfw_b and one for APFWOutlookSrvc - have you also set the port for APFWOutlookSrvc?
In APFW, go Tools | Preferences | Email - Click here to view Web Service address. Does the URL show the port?
When you added the Web Service Address book, did you include the port?
If none of that works, there are free TCP Port redirectors that you can find with a Google search that can redirect an incomming call on one port to another that might be an option
06-28-2008 08:23 AM
So, it's working on the other port? Which was the fix?
What are you trying to do with activities?
06-28-2008 08:52 AM
06-28-2008 09:06 AM
Re activities: It would be nice if it send a vCal appointment (ACT! 6.0 and earlier used to do this).
You might post a request for this feature to be considered for a future version here - http://www.act.com/community/feature
Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on.
07-10-2008 12:34 PM
What is the default port for Act for Web to try to make the history? I'm having firewall hits that are being denied on port 80, but my users are in the database through a VPN, not through port 80. They are not have successful history entries.
How do I reset the default to a direct internal connection?