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ACT Premium Web V17 Opportunities on IOS9

Copper Contributor
Posts: 8
Country: USA

ACT Premium Web V17 Opportunities on IOS9

ACT Install:

-Current version: ACT Premium For Web v17..2.217.0 Hot Fix 2

-OS - Windows Server 2012 R2

 

Issue:

When trying to add a new opportunity on a mobile device IOS9.1 the opportunity is created but the opportunity name and contact/s added to the opportunity do not save.

We end up with a new opportunity that we can then have to edit and add the contacts and the opportunity name again.

 

When creating the opportunity, after we initially save it and go back to the Home page anything we click on (for example the opportunities) we are returned to the home screen and the message "An error has occurred on the server and has been logged. Please contact your administrator if this problem persists."

 

We have to log back in and we can then see the new opportunity (less the contacts and name).

 

Any ideas what on what the problem maybe?

 

Thanks.

 

Nickel Super Contributor
Posts: 345
Country: USA

Re: ACT Premium Web V17 Opportunities on IOS9

V17 Premium Mobile is compatible with Safari for iPad and iPhone and iOS6 and iOS7.

 

V18 Premium Mobile is compatible withSafari for iPad and iPhone and iOS8 and iOS9

 

This may be a compatibility issue...........................................................................

 

If you want, you can try with my MOBILE DEMO server...

 

Good luck and best regards,

 

 

Juan Carlos Otero
juancarlostero@icloud.com
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Premium Web V17 Opportunities on IOS9

Does this also occur on our v17 test database? Could you please test and let me know.

http://afwdemo.act.com/apfw/
Username: Chris Huffman

I've tried to replicate this but it worked as expected for me, however I used iOS 9.2.
Copper Contributor
Posts: 8
Country: USA

Re: ACT Premium Web V17 Opportunities on IOS9

Thanks, I will check it out and let you know.

Copper Contributor
Posts: 8
Country: USA

Re: ACT Premium Web V17 Opportunities on IOS9

I am unable to login to http://afwdemo.act.com/apfw/
Using Username: Chris Huffman

 

I get the error shown below.

 

2015-12-15 11_49_19-http___afwdemo.act.com_APFW_default.aspx_ReturnUrl=%2fapfw%2f failed to load.png

Copper Contributor
Posts: 8
Country: USA

Re: ACT Premium Web V17 Opportunities on IOS9

This site worked perfect.

I was able to enter an opportunity without any errors.

I will test my install with IOS9.2 as stated below.

 

Thanks for the information.