04-03-2013 03:25 AM
ACT! Version: 15.0.311.0 (remote access)
Outlook 2007 Version: 12.0.6668.5000
My company has recently installed an upgrade to the above Version of ACT!, prior to this I was able to synchronise emails and appointments generated in Outlook with the same in ACT!
Since the upgrade I cannot and I receive message telling me that update is required, and to uninstall the existing integration component before downloading the upgrade from the E-mail preferences dialog box in ACT! Professional for Web. It tells me that I can do this via the Add/Remove programs feature on my computer. The problem is that it doesn't show up in the feature so I can't remove the program.
There are two files that refer to the Integration with the Programs folder:
An application : ACT/ACT for Web/ClientSrvs/Office/Outlook/Sage.Act.Integration at 96kb and
A CONFIG File : ACT/ACT for Web/ClientSrvs/Office/Outlook/Sage.Act.Integration.exe.config at 8kb
How do I clear the system to enable me to install the new integration files?
04-04-2013 01:46 PM
Welcome to the ACT! Community!
Here is an article with instructions for manually removing the integration program: KB Article 20354
04-05-2013 06:00 AM
Thanks for your reply, however KB Article 20354 only covers up to 2011 version and I need registry keys for 2012/13. Any chance you could supply these?
PS: I have looked at the 2011 keys and they aren't matched on my version.
04-05-2013 01:14 PM
Thanks for bringing the deficiency with the article to my attention. I will get the information updated, but it may take a day or 2... I will let you know as soon as I get it updated.
04-09-2013 06:45 AM
Just a thought, there are 3rd party unistallers to get rid of stubborn HP and Symantec software, so wouldn't it be better if Sage wrote one for ACT!?