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ACT! Premium Quote Template "File Not Found"

New Member
Posts: 2
Country: USA

ACT! Premium Quote Template "File Not Found"

We use ACT! Premium 2012 and share the database on a server. It appears that everytime a user synchronizes with the database, both quote template files get renamed to include the date and time they synchronized.


These files get renamed:

- Quote.adt

- Quote.xlt


This causes the "File Not Found" error when we attempt to generate a quote.


I am aware that I can go into the template files and rename them back to their original form, but it happens again and again everytime a synchronization is performed.


How do we fix this issue permanently?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! Premium Quote Template "File Not Found"

Hello calsierra,
Welcome to the ACT! Community. Try these steps to resolve the issue.

- Open ACT! on the computer where the main database resides.
- Make a backup of the main database
- While ACT! is open in the background, copy all templates with timestamps to a temporary folder and rename them to remove the timestamps.
- After all templates have been renamed, delete the original time stamped templates from the main database supplemental files folder
- Copy the renamed templates from the temporary folder back into the supplemental files folder.
- Synchronize remote database to receive changes.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.