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ACT! Premium Frequently Asked Questions (FAQ)

Copper Contributor
Posts: 18
Country: United States

ACT! Premium Frequently Asked Questions (FAQ)

[ Edited ]

Click on the appropriate link to be directed to the specific ACT! Family of Products that you are looking for the most frequently asked questions on.

 

ACT! by Sage Premium 2009 (11.0)

ACT! by Sage Premium for Web 2009 (11.0)

 

ACT! by Sage Premium 2008 (10.0)

ACT! by Sage Premium for Web 2008 (10.0)

 

ACT! by Sage Premium for Workgroups 2007 (9.0)

ACT! by Sage Premium for Web 2007 (9.0)

 

ACT! by Sage Premium for Workgroups 2006 (8.0)

ACT! by Sage Premium for Web 2006 (8.0)

 

 

 

Note: This thread only contains FAQ's for the currently supported versions of ACT!

Message Edited by mboyce on 10-22-2008 10:31 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage Premium 2009 (11.0)

[ Edited ]

ACT! by Sage Premium 2009 (11.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What's New in ACT! by Sage 2009 (11.0)
ACT! by Sage Premium 2009 (11.0) System Requirements
How to Install ACT! by Sage Premium 2009 (11.0)(EX Edition)
How to Install ACT! by Sage Premium 2009 (11.0)(ST Edition)
How to Upgrade ACT! by Sage 2009 (11.0) From A Previous Version
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2009 (11.0)
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Launch ACT! to the Contact List View
Error: 'Administrator Level Access Is Required To Register This Product'
Understanding ACT! Compatibility with a 64-bit Operating System
How To Reinstall The Protexis Licensing Service
Error: The serial number you have entered has already been registered and activated.


Installation

ACT! by Sage Premium 2009 (11.0) System Requirements
How to Install ACT! by Sage Premium 2009 (11.0)(EX Edition)
How to Install ACT! by Sage Premium 2009 (11.0)(ST Edition)
How to Manually Create the Microsoft® SQL Server™ 2005 (Standard Edition) ACT7 Instance
How to Manually Create the Microsoft® SQL Server™ 2005 (Express Edition) ACT7 Instance
How to Upgrade ACT! by Sage 2009 (11.0) From a Previous Version
How to Manually Create the Microsoft® SQL Server™ 2005 (Standard Edition) ACT7 Instance
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2009 (11.0)
How to Launch ACT! to the Contact List View
How to Manually Remove ACT! by Sage 2009 (11.0) and ACT! by Sage Premium 2009 (11.0)
How to Back Up and Restore an ACT! Database
How to Back Up abd Restore Your ACT! E-mail Database
Understanding ACT! Compatibility with a 64-bit Operating System


Email

How To Configure Microsoft Outlook as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Outlook Express as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Eudora as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Internet Mail as your E-mail Client in ACT! by Sage 2009 (11.0)
How To Configure Lotus Notes as your E-mail Client in ACT! by Sage 2009 (11.0)

How to Add My ACT! Address Book to Microsoft® Outlook® 2003, Outlook 2002 (XP) or Outlook 2000
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Use the Outlook® Calendar Integration in ACT!

 

Synchronization

How to Install and Configure Network Sync Service For ACT! by Sage Premium 2009 (11.0)
How to Install and Configure Internet Sync Service For ACT! by Sage Premium 2009 (11.0)
How to Manage ACT! Network Sync Service
How to Setup Internet Synchronization in ACT!
How to Use the ACT! Network Sync Service Across the Internet
How to Uninstall ACT! Network Sync Service
How to Manually Remove the ACT! Network Sync Service

Message Edited by mboyce on 10-22-2008 10:06 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage Premium 2008 (11.0)

[ Edited ]

ACT! by Sage Premium 2008 (10.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What Changes Were Made in ACT! By Sage 2008 (10.0.1)
What Changes Were Made in ACT! By Sage 2008 (10.0.2)
How to Download and Apply the ACT! by Sage 2008 (10.0.1) Service Pack
How to Download and Apply the Latest Version of ACT! by Sage 2008 (10.0.1)
How to Download and Apply the ACT! by Sage 2008 (10.0.2) Service Pack
ACT! by Sage Premium 2008 (10.0) System Requirements
How to Install ACT! by Sage Premium 2008 (10.0)(EX Edition)
How to Install ACT! by Sage Premium 2008 (10.0)(ST Edition)
How to Upgrade ACT! by Sage 2008 (10.0) From A Previous Version
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2008 (10.0)
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
Understanding How History is Created Using Microsoft® Outlook® as Your Email Client in ACT!
How to Set the ACT! Default History Type in Microsoft® Outlook®
How to Launch ACT! to the Contact List View
Error: 'Administrator Level Access Is Required To Register This Product'
How To Reinstall The Protexis Licensing Service
Error: The serial number you have entered has already been registered and activated.

 

Installation

ACT! by Sage Premium 2008 (10.0) System Requirements
How to Install ACT! by Sage Premium 2008 (10.0)(EX Edition)
How to Install ACT! by Sage Premium 2008 (10.0)ST Edition)
How to Manually Create the Microsoft® SQL Server™ 2005 (Standard Edition) ACT7 Instance
How to Manually Create the Microsoft® SQL Server™ 2005 (Express Edition) ACT7 Instance
How to Upgrade ACT! by Sage 2008 (10.0) From a Previous Version
How to Manually Create the Microsoft® SQL Server™ 2005 (Standard Edition) ACT7 Instance
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection the the databa...
How to Convert an ACT! 3.x - 6.x Database to ACT! by Sage 2008 (10.0)
How to Launch ACT! to the Contact List View
How to Uninstall ACT! by Sage Premium 2008 (10.0)(EX Edition)
How to Uninstall ACT! by Sage Premium 2008 (10.0)(ST Edition)
How to Manually Remove ACT! by Sage 2008 (10.0) and ACT! by Sage Premium 2008 (10.0)
How to Back Up and Restore an ACT! Database
How to Back Up abd Restore Your ACT! E-mail Database


Email

How to Configure Microsoft® Outlook® as Your Email Client in ACT!
How to Configure Outlook Express® as Your Email Client in ACT!
How to Configure Eudora® as Your Email Client in ACT!
How to Configure Internet Mail as Your Email Client in ACT!
How to Configure Lotus Notes as Your Email Client in ACT!
How to Add My Address Book to Microsoft® Outlook® 2003, Outlook 2002 (XP) or Outlook 2000
How to Set the ACT! Default History Type in Microsoft® Outlook®
Understanding How History is Created When Using Microsoft® Outlook® as Your Email Client in ACT!
How to Update your ACT! and Microsoft® Outlook® Calendars
How to Automatically Synchronize Your ACT! and Microsoft® Outlook® Calendars

 

Synchronization

How to Install and Configure Network Sync Service For ACT! by Sage Premium 2008 (10.0)
How to Install and Configure Internet Sync Service For ACT! by Sage Premium 2008 (10.0)
How to Manage ACT! Network Sync Service
How to Setup Internet Synchronization in ACT!
How to Use the ACT! Network Sync Service Across the Internet
How to Uninstall ACT! Network Sync Service
How to Manually Remove the ACT! Network Sync Service

Message Edited by mboyce on 10-22-2008 10:06 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage Premium for Workgroups 2007 (9.0)

[ Edited ]

ACT! by Sage Premium for Workgroups 2007 (9.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What Changes Were Made in ACT! By Sage 2007
What Changes Were Made in ACT! by Sage 2007 (9.0) Version 9.0.0.557
How to Download and Apply the Latest Version of ACT! by Sage 2007 (9.0)
ACT! by Sage 2007 Product Family System Requirements
How to Install ACT! by Sage Premium for Workgroups 2007 (9.0) (EX Edition)
How to Install ACT! by Sage Premium for Workgroups 2007 (9.0) (ST Edition)
How to Upgrade ACT! By Sage 2007 From a Previous Version
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection to the databas...
Installation Guide for ACT! by Sage 2007 (9.0)
How to Convert ACT! 3.x - 6.x Database to ACT! by Sage 2007 (9.0)
Understanding How History is Created Using Microsoft Outlook as Your Email Client in ACT!
How to Set the ACT! Default History Type in Microsoft Outlook
The Installation of ACT! by Sage 2007 is Taking a Very Long Time
How to Manage Field Level Security
How to Automatically Synchronize Your ACT! and Microsoft® Outlook Calendars
How to Automatically Perform Database Maintenance
How to Manage the ACT! 2007 Scheduler
Understanding the Company Linking Preferences
How to Launch ACT! to the Contact List View
How to Manage Password Expiration Settings
How to Manage Password Complexity Settings
How to Manage Password Frequency Settings
How To Reinstall The Protexis Licensing Service
Error: The serial number you have entered has already been registered and activated.


Installation

ACT! by Sage 2007 Product Family System Requirements
How to Install ACT! by Sage Premium for Workgroups 2007 (9.0) (EX Edition)
How to Install ACT! by Sage Premium for Workgroups 2007 (9.0) (ST Edition)
How to Manually Create the Microsoft SQL Server 2005 (Stanard Edition) ACT! 7 Instance
How to Manually Create the Microsoft® SQL Server™ 2005 (Express Edition) ACT! 7 Instance
How to Upgrade ACT! By Sage 2007 From a Previous Version
Error: 'Could not connect to the SQL Server Instance' or 'Failed to open a connection to the databas...
How to Convert ACT! 3.x - 6.x Database to ACT! by Sage 2007 (9.0)
How to Launch ACT! to the Contact List View
How to Uninstall ACT! By Sage 2007 (9.0) and ACT! By Sage Premium for Workgroups 2007 (9.0)
How to Manually Remove ACT! By Sage 2007 (9.0) and ACT! By Sage Premium for Workgroups 2007 (9.0)
Installation Guide for ACT! by Sage 2007 (9.0)
How to Back Up and Restore an ACT! Database
How to Back Up and Restore Your ACT! E-mail Database
How to Backup and Restore Personal Files in ACT!


Email

How To Configure Microsoft Outlook as your E-mail Client in ACT! 2007
How To Configure Outlook Express as your E-mail Client in ACT! 2007
How To Configure Eudora as your E-mail Client in ACT! 2007
How To Configure Internet Mail as your E-mail Client in ACT! 2007
How To Configure Lotus Notes as your E-mail Client in ACT! 2007
How to Add My ACT! 2007 Address Book to Microsoft® Outlook® 2003, Outlook 2002 (XP) or Outlook 2000
Understanding How History is Created Using Microsoft Outlook as Your Email Client in ACT!
How to Set the ACT! Default History Type in Microsoft Outlook
How to Update your ACT! and Microsoft® Outlook® Calendars
How to Automatically Synchronize Your ACT! and Microsoft® Outlook Calendars

 

Synchronization

How to Install and Configure the Network Sync Service for ACT! by Sage Premium for Workgroups 2007 (...
How to Install and Configure the Internet Sync Service for ACT! by Sage Premium for Workgroups 2007 ...
How to Manage ACT! Network Sync Service

Message Edited by mboyce on 10-22-2008 10:07 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage Premium for Workgroups 2006 (8.0)

[ Edited ]

ACT! by Sage Premium for Workgroups 2006 (8.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What is New for ACT! 2006
What Changes Were Made in ACT! 2006 Version 8.0.1
What Changes Were Made in ACT! 2006 Version 8.0.2
ACT! 2006 System Requirements
How To Install ACT! 2006 for Windows
How to Download and Apply the Latest Version of ACT! 2006
ACT! by Sage 2006 Hotfix Four
How to Convert an ACT! 3.x - 6.x Database to ACT! 2006
Understand the ACT! Preloader Version 8.0.2.81
Understand the ACT! Preloader Version 8.0.2.82
Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
How To Replace Your Current Set of Default Reports with an Updated Version
No User Message Displayed When Page Limit Reached for Printing Labels
Error Message: 'Error 1603: Fatal Error During Installation' or 'Unable to configure server' or 'Fai...
How to Create a Remote Database
How to Manage Remote Databases
How to Manually Remove ACT! 2006 for Windows and ACT! 2006 Premium for Workgroups

 

Installation

Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
Error Message: 'Error 1603: Fatal Error During Installation' or 'Unable to configure server' or 'Fai...
How to Manually Remove ACT! 2006 for Windows and ACT! 2006 Premium for Workgroups
How To Install ACT! 2006 for Windows
How to Convert an ACT! 3.x - 6.x Database to ACT! 2006
How to Upgrade from ACT! 2005 to ACT! 2006
How to Back Up and Restore an ACT! 2006 Database
How to Back Up and Restore Your ACT! 2006 E-mail Database

 

Email
How To Configure Lotus Notes as Your E-mail Client in ACT! 2006
How To Configure Microsoft Outlook as your E-mail Client in ACT! 2006
How To Configure Internet Mail as your E-mail Client in ACT! 2006
How To Configure Outlook Express as your E-mail Client in ACT! 2006
How To Configure Eudora as your E-mail Client in ACT! 2006
How to Convert ACT! 3.x - 6.x Email Templates to ACT! 2006

 

Error Messages

Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
Error Message: Error 1603: 'Fatal Error During Installation' or 'Unable to configure server' or Fail...
Error: 'Master was not found' or 'System.Data.SQLClient.SQL exception has occurred SQL Hotfix818.exe
Error: 'Can't configure server' followed by a '1603' error when installing ACT!
Error: 'Not a Valid WIN32 Application,' when Installing or ACT! 2006
Error Message: 'There is a problem opening the database. Possible causes may be an invalid user name...

 

Hotfixes

ACT! by Sage 2006 Hotfix Four
Error 'Unable to enumerate process module' After Updating to 8.0.2.81
Error: 'System.MemoryException' When Importing Either a Text Delimited File or ACT! Database
Reports Including Activities Seem to Take Longer Then Expected
How to Download and Apply the Citrix E-mail Hotfix
Secondary Contacts are not Imported After Updating to ACT! Version 8.0.1

 

Synchronization

How To Set Up Application Synchronization in ACT! 2006
How To Install and Configure Network Sync Service for ACT! 2006
How To Install and Configure ACT! Internet Sync Service for ACT! 2006
How to Manage ACT! Network Sync Service
Managing Synchronization Connection Information
How To Setup Network Synchronization in ACT! 2006
How To Set Up Internet Synchronization in ACT! 2006
How to Create a Remote Database

 

Tips

Custom Menus Not Retained After Upgrading to ACT! 2006
The Getting Started Wizard Explained
Using ACT! 2006 with Citrix or Terminal Server
How To Perform a Silent Installation of ACT! 2006 Premium for Workgroups

Message Edited by mboyce on 10-22-2008 10:08 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage Premium for Web 2007 (9.0)

[ Edited ]

ACT! by Sage Premium for Web 2007 (9.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

ACT! by Sage 2007 Product Family System Requirements
What Changes Were Made in ACT! by Sage Premium for Web 2007 (9.0)
What Changes Were Made in ACT! by Sage Premium for Web 2007 (9.0) Version 9.0.0.557
How to Download and Apply the Latest Version of ACT! by Sage 2007 (9.0)
How to Upgrade ACT! By Sage Premium for Web 2007 (9.0) From a Previous Version
How to Install ACT! by Sage Premium for Web 2007 (9.0) (EX Edition)
How to Install ACT! by Sage Premium for Web 2007 (9.0) (ST Edition)
ACT! Premium for Web Setup Message: 'ACT! Premium for Web 2006 is installed, but it cannot exist on ...
How To Configure Internet Explorer to Access ACT! Premium for Web
Using Microsoft® Internet Explorer 7® to Access your ACT! by Sage Premium for Web 2007 (9.0) Databas...
How to Install and Configure Microsoft® Outlook® as Your E-mail Client in ACT! by Sage Premium for W...
How to Add Your ACT! Premium for Web Database as a Microsoft® Outlook® Address Book
How to Set the Default E-mail History Option in Microsoft® Outlook® when using ACT! by Sage Premium ...
Overview of the Web Site Administrator Tool Processes
How to Use the Web Site Administration Tool for ACT! by Sage Premium for Web 2007 (9.0)
The ACT! by Sage Premium for Web 2007 (9.0) Administrators Guide
The ACT! by Sage Premium for Web 2007 (9.0) User's Guide
The ACT! by Sage 2007 (9.0) ACTDiag User's Guide
The ACT! by Sage Premium for Web 2007 (9.0) Server User's Guide

Message Edited by mboyce on 10-22-2008 10:09 AM
Copper Contributor
Posts: 18
Country: United States

ACT! by Sage Premium for Web 2006 (8.0)

[ Edited ]

ACT! by Sage Premium for Web 2006 (8.0)

The links below will re-direct you to the ACT! Knowledgebase.

 

Hot Topics

What Changes Have Been Made to ACT! Premium for Web 2006
ACT! Premium for Web 2006 System Requirements
What Changes Have Been Made to ACT! Premium for Web 2006 Version 8.0.2
How To Download and Apply the Latest Version of ACT! Premium for Web 2006
How to Use the Web Site Administration Tool for ACT! Premium for Web 2006
The ACT! Premium for Web 2006 Administrators Guide
How To Install and Configure ACT! Premium for Web 2006
How to Configure the User Session Timeout Setting
How to Use the Time Zone Feature in ACT! Premium for Web 2006
No Items Displayed in Web Users Field Drop-down
Template (.TPW) Files Not Backed Up With ACT! for Web Database
ACT! For Web Stops Responding When Data in a Field With a Drop-down List Contains an Apostrophe
Opportunity User Field Drop-down List is Empty
How to Set Custom User Permissions in ACT! Premium for Web 2006
How To Uninstall ACT! Premium for Web 2006
How to Manually Remove ACT! Premium for Web 2006

Web Users

Remote User System Requirements for ACT! Premium for Web 2006
The ACT! Premium for Web 2006 User's Guide
What Changes Have Been Made to ACT! Premium for Web 2006 Version 8.0.2
How to Use the Time Zone Feature in ACT! Premium for Web 2006
How to Print Labels Using ACT! Premium for Web 2006
How to Print a Calendars in ACT! Premium for Web 2006
No Items Displayed in Web Users Field Drop-down
Notes, Histories, or Activities Rich Text Formatting is Not Retained for the Detail Section
Image from First Record Printed in Subsequent Reports
Server Time Zone Used When Creating Activities
User Preferences Settings in ACT! Premium for Web

Message Edited by mboyce on 10-22-2008 10:09 AM