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ACT! Premium For Web Notes Issue

Copper Contributor
Posts: 26
Country: United States

ACT! Premium For Web Notes Issue

We are currently running Premium for Web 11.1.183.0 Hotfix 3.  We have been running this version for quite some time without any issues but all of a sudden we are having a strange issue with the Notes section.


When connecting with our browser (IE8) and when we add a new note they show up with strange characters.  Here is an example. 

 

\rtf1\ansi\deff0{\fonttbl{\f0\fnil\fcharset0 Times New Roman;}{\f1\fnil\fcharset0 MS Sans Serif;}{\f2\fnil\fcharset0 ARIAL;}} {\colortbl ;\red0\green0\blue0;\red255\green0\blue0;\red0\green255\blue0;\red0\green0\blue255;\red255\green255\blue255;} \deflang1033\pard\plain\tx0\f2\lang1033\fs20\cf1 test2}

 

If I view these same notes using the normal client is shows up correctly.  Our ACT website is a trusted site and all popup blockers are off.

 

Any ideas what might be causing this through the web interface?


Thanks,

PersonTX

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! Premium For Web Notes Issue

Hello PersonTX,

Please see if the information and utility in KB Article 25355 help to resolve this issue.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.