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ACT! Premium 2013 crashes when trying to edit a History with attachments

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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

[ Edited ]

Hello bperryREE,
Is this a new Windows 8 machine, or an older one upgraded to Windows 8? What is the CPU usage in the Windows Task Manager when the crashes occur?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Brand new system, literally a week old. new Win 8 install and there is next to no CPU usage being utilized
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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Have you tried logging into Windows under a new Administrator account, or possibly as another network user (who isn't experiencing the issue)? The issue sounds machine or user specific, so may be permissions related.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Changing user accounts on the system didn't change anything. The user account that is being used is also a full admin as well so that shouldn't be an issue.
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New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Just reiterating that changing users on the computer didn't affect it. Didn't help unfortunatly
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Bronze Elite Contributor
Posts: 2,119
Country: United_Kingdom

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Hi,

Is there anything logged in the ACT! error log rather than in the Windows Event Viewer. This KB article explains how to view ACT! error logs using the LogViewer: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14720/kw/errorlog

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog
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New Member
Posts: 3
Country: United_Kingdom

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

I have this problem on three machines with 15 different users all in the same environment using ACT! and am getting to my wits end now as nothing seems to solve it. Did anyone ever find a solution to this?

 

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Hi oliviaclare,

Please can you confirm which version of Act and Windows you are using?
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New Member
Posts: 3
Country: United_Kingdom

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

15.1.108 I have tried the fixes on the knowledgebase but no luck with them! So frustrating as all the other users on the same version with windows 10 are absolutely fine.

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Administrator
Posts: 4,041
Country: United_Kingdom

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Hi oliviaclare,

This is likely due Act v15's incompatibility with Windows 10. We have a Knowledgebase article on this subject, and have released updates for later versions of Act to resolve this issue: http://kb.act.com/app/answers/detail/a_id/38199
It also contains some suggestions for working around this issue on older versions.