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ACT! Premium 2013 crashes when trying to edit a History with attachments

New Member
Posts: 10
Country: USA

ACT! Premium 2013 crashes when trying to edit a History with attachments

Like said in subject, one user on one computer has this issue. Cannot be recreated on other users or machines.

 

User is using Windows 8 remotely.  Can double click on any History without attachments and can edit them just fine.  If they try to double click on a History that has an attachment, regardless of type it will crash with object exception error.

 

Have tried updating the database to the newest version, any other suggestions?  

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Hello BperryREE,

Welcome to the ACT! Community!

 

Can you provide additional information about your issue:

- Are they accessing a shared database through a web browser or installed ACT!?  Or is this a remote database?

- If accessing through a web browser, which browser and version?  Are other users using the same browser?

 

- If you sign into the database using a different user name, from the 'problem' computer - does the same thing happen?

- If you sign into the database using the 'problem' user name, from a different computer - does the same thing happen?

 

- Have you checked the Windows Event Viewer for any additional errors?

- Since this is a Windows 8 machine, have you tried disabling UAC?

 

Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

There is a server in our office that hosts the database file and they connect to it that way, each user has ACT installed on their individual system but not the database itself, it is on a server.

 

It happens if using a different username on the same computer.  

It does NOT happen is using the same user on a differnet computer.

 

The issue follows the original system not the user.

 

UAC is disabled by default the moment I build a new machine.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Since it is machine specific, I would try an uninstall/reinstall. Also check the Event Viewer for errors.
Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

I've already done a reinstall, even viewer doesn't give any info
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

How about ant-virus/firewall? Have you disabled those to test?

Even with UAC disabled, try running Sage ACT! as admin. To do this: close ACT! > right click on ACT! icon > select 'Run as administrator'. Test.
Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

[ Edited ]

Yep, done all those as well.

 

Event log:

 


System

- Provider
[ Name] Application Error

- EventID 1000
[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2013-04-12T18:35:16.000000000Z

EventRecordID 3253

Channel Application

Computer desktop

Security

EventData
ActSage.exe
15.0.301.0
502eda1c
KERNELBASE.dll
6.2.9200.16451
50988950
e0434352
00014b32
117c
01ce37ac62dd2fd9
C:\Program Files (x86)\ACT\Act for Windows\ActSage.exe
C:\windows\SYSTEM32\KERNELBASE.dll
b79f05e6-a39f-11e2-be73-7427ea1d7d02

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

Is this the only person with a Windows 8 machine? What is server OS? Any errors on the server Event Viewer?

(possibly a permissions issue)
Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

[ Edited ]

There is one other Windows 8 system, the server itself is 8.

 

Checked the logs on the server, nothing that matches the timestamps anywhere near when these issues are happening on the users computer.

 

I guess i will attempt another reinstall and see if that helps.  I'll have to do that on Monday most likely or later in the afternoon.

New Member
Posts: 10
Country: USA

Re: ACT! Premium 2013 crashes when trying to edit a History with attachments

OK did a complete re-install of Act and it didn't fix the issue still having the error and crash when trying to open histories with attachments.