04-22-2013 06:09 PM
Hi guys, I'm hoping someone can shed some light on this issue.
We have a publisher database and two remote users. For the remote users the Duplicate Checking section in Tools>Preferences>Admin is greyed out - it cannot be changed by the remote users. So I have set the Duplicate Checking preferences on the Publisher database.
However, if a remote user imports records from a CSV file no duplicate checking occurs. I assumed the checking would take place when the user syncs, but it doesn't!
How is this supposed to work?
04-23-2013 01:44 AM
I preume that the login credentials of the remote user are set to below Administrator. By the prefs being greyed out it means that user is not allowed to change the system dup checking criteria, only an Admin can. That User's dB will inherit the dup checkign criteria of the parent dB.
04-23-2013 06:07 AM
We tested again since my original post and the dup checking is not working for the remote user. The match we are using is contact name and email address. So it seems that the remote db is not inheriting the publisher db dup checking settings.
It's late here now but tomorrow I will try it on the publisher db and see what happens.
04-23-2013 07:01 AM