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ACT! Premium 2011 Database creator deleted

New Member
Posts: 4
Country: USA

ACT! Premium 2011 Database creator deleted


Hi there,


We currently upgraded from ACT! 2008 to ACT! 2011 and have an IT team who installed the product on our server. The original created a blank database under a made-up user name so that we could access the blank database on our office computers. However, once a new database was created and the IT user was deleted to add the user whom use ACT in our office we are now unable to add/change/delete fields even under a admin role. Does anyone know a way to fix this?


Would greatly appreciate any help,




Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! Premium 2011 Database creator deleted

Hello Bob,

Welcome to the Act! Online Community!


When the current user signs on, is the option for Tools > Define Fields grayed out?  If it is, then this username does not have Administrator or Manager privelages within the database. 


I have sent you a Private Note, please click on this link to view it: Private Notes.

Greg Martin