04-16-2010 04:42 AM
I have just installed act 2010 with up to date hot fix onto acer 64 bit PC'c running windows 7 ultimate also 64 bit.
The issue is when I close Outlook office 2007 ( doesnt matter if act is open or not) the outlook icon on bottom task bar " greys out" and will not release outlook to restart again.
The only solution is to
1. control alt delete and go to task manager and stop three active act exe processes
2. Log in and out to the domain
The other thing it can cause its freezing the screen on outlook
04-16-2010 04:11 PM
update - I just ran a 2nd OS on my system with a barebones software in 32 bit!! ( thought it was 64 bit casuing conflict)
and still got the same problems - email freezes, wont update act via put look or freezes when it does
Anyone can help please
12-03-2010 05:54 AM
The Outlook task remaining active after closing Outlook is usually caused by a conflict with add-ins. To determine which add-in is conflicting with the Act! add-in, you can disable all add-ins to test and then re-add them individually until the particular add-in is found (you can then leave it disabled).
We have seen the iTunes add-on as a common conflict.
You can also try using the Outlook 'File > Exit' option instead of clicking on the X button to close.