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ACT Premium 2009 for Web

New Member
Posts: 1
Country: Ireland

ACT Premium 2009 for Web

Hi

 

Just wondering if anyone can help me with an issue I am experiencing on a customers site.  they have act for web 2009 on server 2003 - IIS 6 and from time to time on the notes they see the following before the note on the contacts

 

\rtf1\ansi\deff0{\fonttbl{\f0\fnil\fcharset0 Times New Roman;}{\f1\fnil\fcharset0 MS Sans Serif;}{\f2\fnil\fcharset0 ARIAL;}} {\colortbl ;\red0\green0\blue0;\red255\green0\blue0;\red0\green255\blue0;\red0\green0\blue255;\red255\green255\blue255;} \deflang1033\pard\plain\tx0\f2\lang1033\fs20\cf1

 

or something similar.  Doing an IISrestart resolves the issue but is there something I can do to stop this from happening.

 

thanks

Bronze Contributor
Posts: 955
Country: Australia

Re: ACT Premium 2009 for Web

Eileen,

 

I recall this was a memory issue and the restart then achieved a refresh. Maybe you could program for a restart overnight and then it may not become an issue for the client as I am not sure there is any other fix.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.