12-24-2009 11:57 AM
I am having the same issue as a few others, and I never saw a definitive answer to the problem. I am representing it here in order to help myself and anyone else running into this issue.
We run ACT 2009, I am running from ACT! 2009 Premium (not web). We were using 2008 and never had this issue..now with 2009 we have it (and so many others!).
I have the following .NET versions and updates installed: .NET Framework 1.1, 1.1 Hotfix, .NET Framework 2.0 SP2, .NET Framework 3.0 SP2, .NET Framework 3.5 SP1
When I delete or re-assign a large group of records (200 or more) or sometimes just when it feels like it, ACT stops working and I get an error saying: Error creating window handle.
When I checked my handles in Task Manager, the highest count was a little over 2,000 for a SYSTEM process. ACT is lower on the list with only 596.
This is a very frustrating issue, and a time waster. Any help would be greatly appreciated. If anyone else keeps having this problem, can you post how you may have resolved it?
12-31-2009 02:24 PM
You can try lowering or disabling hardware acceleration. First, close all open programs:
- Right-click on Desktop and select Properties
- Under the Settings tab, click Advanced
- Under the Troubleshoot tab, use the slider to reduce or disable hardware acceleration
- Click Apply, then OK, then reboot your machine
- Right-click on Desktop and select Personalize
- Click Display Settings
- Clicked Advanced Settings
- Under the Troubleshoot button, select Change Settings to adjust/disable hardware acceleration
- Click Apply, then OK and reboot your machine
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
01-06-2010 11:14 AM
Hello - thank you for your answer.
I want to preface my follow up question with a disclaimer. I thank you for the time you took to answer my question, and I am sure the solution you gave is a viable one (though I have not attempted it yet).
My question which is not meaning to sound snarky is - is there any fix for ACT that doesn't involve downgrading my computers performance or software versions? I find it crazy that we have to downgrade to IE7, only use Safari 3-3.5, can only use Outlook for email integration...it just drives me nuts. I know it's a Sage issue, and the common response is "make sure to request that for future versions" but it seems ridiculous that we have to upgrade annually for a FEW of several necessary fixes. I have to have old software and no hardware acceleration for my video card to maybe get my ACT to work? *sigh* ACT 2009 no less!
Thank you for hearing me out.