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ACT Premium 2008 for Web versus ACT Premium with http internet sync?

New Member
Posts: 2
Country: USA

ACT Premium 2008 for Web versus ACT Premium with http internet sync?

My client currently uses ACT 6.0 with email sync to keep their 5 remote users and 3 in-the-office users (who share a database located on one of their workstations) up-to-date.  They all need access to all contacts, currently about 6,000.  The system is quickly becoming less reliable and difficult to use, besides the fact that it is no longer supported.  They would like to upgrade to ACT 2008 and merge 2 other databases (each about 5-6000 contacts) into their current database.

 

After reading the white papers Keys to a Successful ACT Deployment and Synchronization Architecture white papers, it appears there are 2 primary options with many configurations. 

 
  1. Deploy ACT 2008 Premium for Web to all users (or maybe just the remote users).  This appears to be easier to rollout to remote locations but with a little less functionality and dependence on up-time of the internet.
 
  1. Deploy ACT 2008 Premium to all users using http internet sync with the remote users as subscribers to the shared database in the office.
 

Does anyone have experience with these different models or have a suggestion for another option?  Any input is appreciated as we begin understanding the issues and hiring a consultant to help us with the infrastructure.

Copper Super Contributor
Posts: 206
Country: USA

Re: ACT Premium 2008 for Web versus ACT Premium with http internet sync?

Your assement is right on, some other considerations:

 

ACT Premium for Workgroups (Sync Model) Check system requirements and exceed them if possible, updates require coordination between the server and the sync clients, more options for limiting record sets sent to the sync client.

 

ACT Premium for the Web: Great option for light or casual users, existing ACT users tend to get frustrated with the interface.

Brad Marquardt
realtimeACT, Inc
Colorado, USA
Copper Contributor
Posts: 110
Country: Canada

Re: ACT Premium 2008 for Web versus ACT Premium with http internet sync?

[ Edited ]

One thing you might consider is that your setup doesn't necessarily have to be one or the other.  You can have mixed Web and Windows environments.  This can help eliviate some of the roll-outs for the casual users, while still allowing the heavy users to continue to use the Windows product.

 

We have also found from past experience that heavy ACT! 6 users are quite often disappointed with the speed when moving to a web-based product, so quite often keeping them inside the Windows product continues to give them the performance they expect.

 

I would highly suggest that you contact and ACT! Certified Consultant in your area (preferably one that is Web certified as well) to discuss the different setup options in more depth.

Message Edited by avanderlaan on 06-18-2008 09:52 AM
Adrian VanderLaan
Professional Computer Management Inc.
Hamilton, Ontario, Canada
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Premium 2008 for Web versus ACT Premium with http internet sync?

Another option is to have the database hosted... then users can either use the Web version or sync locally (or both) as you see fit without you having to worry about the bandwidth, infrastruture and maintenance of an IIS server
New Member
Posts: 2
Country: USA

Re: ACT Premium 2008 for Web versus ACT Premium with http internet sync?

The insight on the ACT for Web performance is helpful since our remote users answer sales calls all day and need good performance.  Sounds like ACT for Web would not meet their needs.  With that said, does ACT Premium with http internet sync work well when keeping the entire database in sync?  The sales people need access to everything in case a past customer calls their call center.  They are not routed by region.

 

Am I correct to assume that we need to use internet sync instead of the other sync models for the remote users because they never come to the office where the database and the network reside?

 

Valerie Wallace

Oak Island, NC

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Premium 2008 for Web versus ACT Premium with http internet sync?

[ Edited ]

vhwallace wrote:

The insight on the ACT for Web performance is helpful since our remote users answer sales calls all day and need good performance.  Sounds like ACT for Web would not meet their needs.  With that said, does ACT Premium with http internet sync work well when keeping the entire database in sync?  The sales people need access to everything in case a past customer calls their call center.  They are not routed by region.

 

Am I correct to assume that we need to use internet sync instead of the other sync models for the remote users because they never come to the office where the database and the network reside?

 

Valerie Wallace

Oak Island, NC


You can use Internet Sync (if you have an IIS server) or Network Sync accross the internet as per this ACT! Knowledge Base article - http://tinyurl.com/4ffncn

Message Edited by GLComputing on 06-29-2008 01:32 AM
New Member
Posts: 17
Country: USA

Re: ACT Premium 2008 for Web versus ACT Premium with http internet sync?

Hey,

 

You should know that Act for the WEB does not have all the abilities that a non web version does. For some reason no one ever seems to mention this.

 

Jade