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ACT! Premium 20.0.159.0 Update 6 Incoming Emails no longer Auto Captured

New Member
Posts: 3
Country: USA

ACT! Premium 20.0.159.0 Update 6 Incoming Emails no longer Auto Captured

[ Edited ]

Our office recently upgraded from v17.++ to V20.0159.0.  We were not aware the auto attach rule in Microsoft Outlook no longer existed as we are still using Microsoft 2010.  We have a server (shared database).  With our v17 version incoming emails auto attached using the auto Attach rule we set up in Outlook.  This worked until about 6months ago when a MicroUpdate messed up the rule we were using to capture incoming emails.  We have since found out Microsoft Outlook removed this capability about two years ago and in turn ACT also drop it. Now incoming emails are no longer captured in the ACT system.  WOW this is a big issue for us.  Incoming client emails are just as important as Outgoing.  Has this issue been addressed?  Any update that will fix this problem or Add on, work around.  Already know we can capture incoming emails by responding and the thread will be captured.  Also know we can use the  Attach to ACT contact.  BUT After having incoming emails automatically captured this is a HUGE loss for us!!!   Using WIndows 10, ACT user since 2007.

 

HELP!!!!! ANY work automatic work around???

 

 

Moderator Edit: Merged in replies from duplicate post in another thread.

Bronze Elite Contributor
Posts: 1,742
Country: United_Kingdom

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Hi ACTUser717,

 

Try Act4Outlook from https://www.keystroke.ca/en/act4-products/act4outlook

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 3
Country: USA

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Is the Act4Outlook and add on?  We want to keep our current dashboard as we have fine tuned the dashboard to suit our business.

 

Administrator
Posts: 1,372
Country: United_Kingdom

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Act4Outlook is an addin, but it shouldn't affect the layout of your database. Automatic attaching of inbound emails is not something that's available without using addins in Act! now that Microsoft have deprecated the 'rules' feature.
Bronze Elite Contributor
Posts: 1,742
Country: United_Kingdom

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Act4Outlook only costs about $37 one-off purchase per user and does several other functions as well as attaching incoming emails.

 

Try it and see.

 

Excellent value!


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 128
Country: Canada

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Hate to be a negative Nelly, but another basic functionality that should be part of Act.

Tom David Moxam
Copper Contributor
Posts: 81
Country: USA

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured


@Oldlaxdude wrote:

Hate to be a negative Nelly, but another basic functionality that should be part of Act.


I can't agree more. Swiftpage needs to get a handle on its tight integration with Outlook, if it hopes to maintain longstanding essential function and features Act! users have come to expect from a robust CRM. 

An Act! user since ACT! for DOS 1.0 (1988)
Bronze Elite Contributor
Posts: 1,557
Country: United_Kingdom

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Look for an announcement about ACT V21 as this is a target feature.

Employee
Posts: 279
Country: USA

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

[ Edited ]

Hello,

With Act! version 21 the option to Record history of Received E-Mails is step 6 on the Wizard for standalone Act!

2018-11-15_1147.png

 

 

 Carl Mag.

 Act! Support

Customer Success  & Support Team

 

Copper Contributor
Posts: 81
Country: USA

Re: ACT! Premium 20.0.159.0 Incoming Emails no longer Auto Captured

Got it. Thanks. I can confirm incoming email is being recorded, albeit not reliably, i.e., it misses several incoming email messages and fails to log in contact's History (and yes, the email addresses match).
An Act! user since ACT! for DOS 1.0 (1988)