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ACT Prem for Web 2012

New Member
Posts: 5
Country: USA

ACT Prem for Web 2012

ACT Prem (Web) 2012 14.2.6.0 Server 2008 R2 Customer had their server converted to a VM. Before the conversion, web was working. We can access the web from the localhost and from workstations inside the network. When we access it from the internet we get the message "The trial period for this product has elapsed. Please contact your system administrator for a fully licenses version of this product." I tried KB 13727 but we are not getting a registration problem when we log in locally or from a workstation internal to the network. I did remove the reg key and re-register. I ran iisreset in elevated mode and restarted the protexis service, no change
Nickel Super Contributor
Posts: 346
Country: USA

Re: ACT Prem for Web 2012

Question...  ( Maybe )  When you access (Web)  the Database by the local network...  The IP address you use ...  It is the same that you have configured on the router for access from outside the office?

 

Test:  Create a new contact - And I look it up in both accesses - Web in the office and Web outside the office.

 

Remember periodically back up your database and store in a safe place the Administrator password

 

Best regards,

Juan Carlos Otero
juancarlostero@icloud.com
New Member
Posts: 5
Country: USA

Re: ACT Prem for Web 2012

On the hosting server, I used the localhost/apfw. On the internal workstation, I use the servername\apfw. From the internet, I use the http://URL/apfw. However, from the internet, I can not log in due to the message, I click ok and the username and password fields are greyed out and cannot be edited. On the hosting server, I type in http://url/apfw and I am able to log in.
New Member
Posts: 5
Country: USA

Re: ACT Prem for Web 2012

On the hosting server, I put in http://IP address/apfw, I don't get the webpage. Says that this page can't be displayed. I will try from a workstation when I get remote access. Thanks
New Member
Posts: 5
Country: USA

Re: ACT Prem for Web 2012

It has been determined that the new IT company had the port forwarding incorrect on the router. This has been resolved. Thanks for Juan for your attention on this issue.