08-22-2016 10:46 PM
I'm using ACT PREMIUM v18.104.22.168 Update 1. When using with low resolution monitors, layouts are fine.
I'm using with 23in Monitor with 1920x1080 resolution and OPPORTUNITY MODULE LAYOUT GOT PROBLEM.
As you can see in the attached files, I can see only the cramped top half and cannot see the tabs at below. Tried to find DOUBLE ARROW at the bottom of the windows to bring that area up but still cannot find that DOUBLE ARROW.
If I go to MODIFY LAYOUT SETTING, things look normal. It's frustrating that ACT PREMIUM latest version still cannot support high resolution monitors and screen which are becoming main stream these days.
08-23-2016 02:48 AM
08-23-2016 03:09 AM
I am currently using a monitor with the same resolution as you are. The opportunity view is normal as seen in the screenshot below:
Please can you check what your display scaling settings are set to in Windows? Follow the steps in the Knowledgebase article below to set the scaling setting to 100% http://kb.act.com/app/answers/detail/a_id/26349
08-23-2016 03:19 AM
08-23-2016 03:31 AM
HI, THANKS ALL FOR QUICK REPLY.
I found out the problem. I only have problem with OPPORTUNITY MODULE (all others are fine).
Previously at Scaling 150%. When I change to Scaling 125%, can see the tabs. But 125% is too small for my screen.
But at the moment, I will still stick with 125% scaling until I can find other solution.
08-23-2016 03:40 AM
08-23-2016 05:16 AM
08-23-2016 10:03 PM
Tks. Previously, in Compatability Tab, Disable Scaling was chosen.
Now I untick that "Disable Scaling in HIGH DPI" and test again and everything work as perfect.
08-24-2016 12:37 AM