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ACT/Outlook add-in crashing Outlook

New Member
Posts: 12
Country: USA

ACT/Outlook add-in crashing Outlook

Hi - We are having an issue where the ACT/Outlook addin is crashing outlook making it "not responding" Outlook becomes "not responding" when we click on the actual add-in, for example "Quick attach" or one of the others. Then, we need to do alt/ctrl/del to kill outlook and restart it, and go into the outlook settings and disable the addin, Outlook works perfectly fine. So its something with the addin that is causing this problem. We have tried uninstalling ACT/Reinstalling, and that didnt help. Some had mentioned something about an issue with preferences, and/or ISPA, but I'm not sure what could be the problem. Any help is appreciated. 


- The ACT version we are using is Act! Version, Update 3

- The Microsoft Office version we are using is Microsoft Office Professional Plus 2016

- ACT is stored and running on a terminal server with 10 users

- The Windows operating system ACT is running on is Windows Server 2016




Platinum Elite Contributor
Posts: 14,854
Country: Australia

Re: ACT/Outlook add-in crashing Outlook

Might help if you posted the error in the Windows Event Log.

If you're connecting to Office 365, you can have ISPA connect dirrect to that rather than Outlook