11-01-2010 07:11 AM
ACT Premium 2009 18.104.22.168 Hotfix 4
We have a number of users with remote databases. One user noticed his email history was not being recorded. I took a look and saw that the ACT Outlook Service is recording history to a previous older remote database that is no longer used. (It was replaced with the current remote database.)
My questions are:
How do I point the ACT Outlook Service to the new database?
and how can I save all the emails that were not attached to history in the current database and attach them to history?
Your help is greatly appreciated.
11-03-2010 05:40 AM
You will need to change the Act! address book within the Outlook program so that it points to the correct database. Here is an article with steps for defining Outlook as your email client which contains the screens for the address book: KB Article 22983.
Once the address book has been corrected, you can highlight emails in Outlook and use the Quick Attach option to record them to the new remote.