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ACT Outlook Address Book error and email attaching issues in APFW v21 (update 2)

Copper Elite Contributor
Posts: 132
Country: USA

Re: ACT Outlook Address Book error and email attaching issues in APFW v21 (update 2)

This was going on before the update to 6. It started with the upgrade to v21 from v20

 

Susan

Copper Contributor
Posts: 20
Country: USA

Re: ACT Outlook Address Book error and email attaching issues in APFW v21 (update 2)

Turns out with updates to Update 7, it resolved most of the issues.  There's a few PCs with 'damaged Windows profiles', so ACT support indicated i needed to contact Microsoft for support.

 

Servers:  Upgraded APFW and main database to 21v7

APFW: Uninstalled the integration and downloaded a new file, interface works well now.

PCs:  Upgraded to update 6, repaired office, worked on 'undamaged' profiles

 

Still having some timeout issues with Outlook calendar sync connecting to the server, but that's a story for another day (still troubleshooting).

 

Thanks all!