ACT Outlook Address Book error and email attaching issues in APFW v21 (update 2)

[spsearch]

This was going on before the update to 6. It started with the upgrade to v21 from v20

Susan

[duraedge]

Turns out with updates to Update 7, it resolved most of the issues.  There's a few PCs with 'damaged Windows profiles', so ACT support indicated i needed to contact Microsoft for support.

Servers:  Upgraded APFW and main database to 21v7

APFW: Uninstalled the integration and downloaded a new file, interface works well now.

PCs:  Upgraded to update 6, repaired office, worked on 'undamaged' profiles

Still having some timeout issues with Outlook calendar sync connecting to the server, but that's a story for another day (still troubleshooting).

Thanks all!