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ACT Outlook Addin Disappeared!

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Copper Contributor
Posts: 14
Country: United_Kingdom
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ACT Outlook Addin Disappeared!

Anyone any ideal why the ACT addin tab might disappear from Outlook with no apparent change to either ACT or Outlook?  This has happened to one PC in isolation.  Other machines are running the same build of Outlook and still have the addin tab with all its buttons.  I have checked all the options in Outlook for the addin and appears on the addin list, although variously in the active and inactive listing.  Even when it is listed as active the tab is not visible.  

Has anyone had similar problems or can you suggest a fix.

 

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Solution
Accepted by topic author QED_Scientific
‎03-29-2018 06:06 AM
Administrator
Posts: 1,312
Country: United_Kingdom

Re: ACT Outlook Addin Disappeared!

There's a few different reasons this might happen, take a look at this KB which lists potential solutions, from 'most likely' to 'least likely' to fix:

http://kb.act.com/app/answers/detail/a_id/23022

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Solution
Accepted by topic author QED_Scientific
‎03-29-2018 06:06 AM
Administrator
Posts: 1,312
Country: United_Kingdom

Re: ACT Outlook Addin Disappeared!

There's a few different reasons this might happen, take a look at this KB which lists potential solutions, from 'most likely' to 'least likely' to fix:

http://kb.act.com/app/answers/detail/a_id/23022
Copper Contributor
Posts: 14
Country: United_Kingdom

Re: ACT Outlook Addin Disappeared!

Thanks.  I'll work through the list and see what happens.