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ACT Mobile layout issue - refreshing webpage with every edit

New Member
Posts: 12
Country: USA

ACT Mobile layout issue - refreshing webpage with every edit

So I've found this issue on our own webpage as well as the demo site here: http://afwdemo.act.com/APFW/M/

 

* When we click the edit pencil to edit a company, we can scroll all the way to the bottom of the page on the Edit Company screen.

* If we try to edit a field, the webpage does a weird 'refresh' thing and then you cannot scroll to the bottom again.

* We must refresh the page (losing all our entered info above the fold) and the page reloads normally.

 

I've since issued instruction to just refresh the page first prior to entering any edits, which seems silly but it works.

 

I've tried on multiple devices, iPad, iPhone, Samsung Galaxy.

I've tried on Safari, Chrome, and Firefox on the mobile devices.

 

Issue is all the same, so I'm assuming this is an ACT Mobile coding issue? 

(I tested on my desktop browser and I could scroll normally. Thought I'd mention it but doesn't help our situation.)

 

Is there a work-around or setting we can use to eliminate this issue, or is this just a coding bug that we need ACT to fix?

 

Thanks for any advice,

Luke

New Member
Posts: 12
Country: USA

Re: ACT Mobile layout issue - refreshing webpage with every edit

I should also mention this happens for adding and editing all record types; company, contact, opportunities, and Activities/Tasks.